Why was this person TELLING us what to do?
Yes, he had a BIG title.
Yes, he had LOTS of responsibility. But still.
He DIDN’T understands what he was talking about.
NO ONE expected him to have all the answers.
So why did he PRETEND to know it all?
It was NOT going to get him the results any faster.
Instead, he was UPSETTING the people who could help him solve his problems.
If you WANT to solve the problem, often, the answer is LISTENING first.
A strategy that connects starts with leaders who can listen.